At Daily Youth, we want you to love every product you receive. If something isn't right, we're here to help. Please read the following carefully before requesting a return.
We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
Important: Due to the nature of skincare and personal care products, we are unable to accept returns on any items that have been opened, used, or had their hygiene seal broken. This policy is in place to protect the health and safety of all our customers.
Please do not send any package back to us without first contacting us — unrequested returns will not be accepted.
To start a return, email us at info@dailyyouth.life with your order number and the reason for your return. Our team will review your request and, if approved, provide you with a return shipping label and full instructions on where and how to send your item.
You can also reach us by phone at +44 7868 783547 if you have any questions before getting in touch by email.
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately at info@dailyyouth.life so we can resolve the issue as quickly as possible. Please include photos where relevant — this helps us assess the situation and make it right for you.
The following items cannot be returned under any circumstances:
If you are unsure whether your item is eligible for a return, please contact us at info@dailyyouth.life before sending anything back.
We do not offer direct exchanges. If you would like a different product, please return your eligible item following the process above and place a new order once your return has been approved.
If your order is being delivered within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without providing justification, in accordance with EU consumer law.
To exercise this right, your item must still be in its original, unopened condition with all packaging and tags intact. Proof of purchase is required. Please contact us at info@dailyyouth.life to initiate the process.
Once we receive and inspect your returned item, we will notify you of the outcome by email. If your return is approved, your refund will be processed to your original payment method within 10 business days.
Please be aware that your bank or card provider may take additional time to post the refund to your account.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@dailyyouth.life or call +44 7868 783547.
